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Website Help For Business Owners

Terms & Conditions

Invoicing and Payments:

  • Some services may require payment in part or full in advance.
  • Balance of accounts payable within 14 days of completion.
  • Overdue accounts will incur a monthly $20 rebilling fee.
  • Overdue accounts may result in suspension of website and email access.

 

Website Hosting T&C:

  • Websites breaching Terms & Conditions may be suspended immediately.
  • The owner will then be contacted to correct the offense.
  • Websites are also subject to the T&C of our hosting partners, AcuNett.

 

Domains are restricted to sending 150 emails per hour.

 

The following types of content and traffic are strictly NOT allowed:

  • Child Pornography.
  • Beastiality.
  • Warez / Crackz / Illegal Software.
  • Spam / Email Collectors.
  • Illegal MP3 / DVD / Video / other Copyrighted materials.
  • Defamatory material and content.
  • Material of a racist / hate crime nature.
  • Material designed to incite violence or negative actions.
  • eBay (or similar) storefronts and hosted marketing collateral.
  • Any site that may degrade the quality of service for other sites hosted by us.

This list is not exclusive and may be added to at any time without notice.

 

Hosted Content:

  • Content hosted on our servers is the responsibility of the owner of the domain.
  • We make no claim over the content you post / create / collect.
  • Sites will be monitored periodically and any offending sites will be suspended and the owners then contacted. Failure to respond or comply within 72 hours may result in the site and content being deleted completely with no refund being owing.

 

Backups and Server Time:

  • AusClicks and Mildura Internet takes no responsibility for backing up your website or data for you. You should keep a copy of your website and important data separate to it being hosted online.
  • While we try our best to keep our servers up at all times – unforeseen circumstances can occasionally cause downtime.
  • AusClicks and Mildura Internet can not take responsibility for any loss – personal or financial – due to server or hosting issues.
  • Servers are 100% Hosted and Monitored 24/7 by AcuNett who have proven to be a very reliable partner since we started using them in 2005. Issues have been minimal and usually resolved within hours at most.
  • Typically problems are fixed before we even know there is a problem.
  • Expected “uptime” is 99% over the year.

 

Website Hosting Terms and Payments:

  • Hosting Plans (and options) are based on a 12 or 24 month term and are non-refundable if your website is closed / moved before end of term.
  • A 45 day trial period applies: If you are unsatisfied with the performance of our hosting in the first 45 days you will receive a 100% refund.
  • Trial Periods and Refunds only available to new customers.
  • Invoices are typically issued in the first week of each month. Payment is due within 14 days of invoice.
  • Non-Payment may result in a website (and email) being suspended. Please pay on time to avoid this.
  • We try to give at least a months notice to upcoming Hosting and Domain renewals to give you plenty of time to decide to continue or cancel.
  • We offer a $40 saving on our 24 Month Budget Hosting Plans when paid for in advance. This is primarily to help reduce billing – and is a great option when timed to coincide with your 24 Month .au Domain bill.
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